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My Account

Manage your profile, settings, verification, and account preferences.

17 articles

How to complete the Know Your Customer (KYC)

KYC verification is required before you can play on Phenom Poker. The process is quick and can be done on desktop or mobile.

I am unable to access my account

If you can't log in to your Phenom Poker account, try these troubleshooting steps.

Creating and editing your Phenom avatar

Personalize your look at the tables by creating or updating your Phenom Poker avatar.

How to transfer funds to another player

You can send USDT directly to another Phenom Poker player from your wallet.

Logging out of your account

Logging out when you're done playing is a good security practice, especially on shared devices.

How to create a Phenom Poker account

Getting started on Phenom Poker takes just a few minutes. Here's how to create your account.

How to log in to Phenom Poker

Phenom Poker uses a secure, passwordless login system. Here's how to sign in to your account.

How to enable Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security to your Phenom Poker account.

How to set up a passkey for login

Passkeys let you log in to Phenom Poker using biometric authentication instead of manually entering codes.

How to update your email address

If you need to change the email address on your account, you'll need to contact our support team.

Understanding account verification (KYC)

Know Your Customer (KYC) verification is required for all Phenom Poker players before accessing the tables.

Why was my KYC rejected? Common issues and fixes

If your KYC verification was rejected, don't worry — it's usually easy to fix.

How to manage notification preferences

Control what notifications you receive from Phenom Poker and how you receive them.

How to close or deactivate your account

If you'd like to close your Phenom Poker account, our support team can help.

What happens to my balance if my account is closed?

When you request account closure, we want to make sure you don't lose access to your funds.

Account restrictions and suspended accounts — what to do

In some cases, your Phenom Poker account may be temporarily restricted or suspended. Here's what that means and how to resolve it.

How to view your account activity and login history

Keeping track of your account activity helps you stay on top of your security and finances.

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