Responsible Gaming

The Company (as defined in the Terms and Conditions) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining poker experience, but it is also our duty to help prevent compulsive usage of, and underage access to, our gaming products.

The Company does not allow anyone under the legal age in their respective jurisdiction to play poker games on Phenom Poker.

We actively discourage and track persons under the legal age who attempt to play at our websites. We employ a strict Know your Customer (KYC) policy before allowing anyone to play on the site. Every person signing up for a new account must provide copies of legal documents to prove their age and location. When a player creates an account with us, we use a trusted third party ID-Pal to collect their name, address, and birth date to confirm that the player is at least of legal age.

We do not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.

Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites.

Tips for Parents:

Do not leave children unattended near your computer when the poker software is running. You must take special care to ensure that they do not access our services via your devices.

Protect your gambling programs with password access.

Do not allow minors to participate in any gambling activity.

Keep your username, password and deposit method details out of the reach of children.

Educate your children about the legality and the potential damage of underage gambling.

Limit the length of time your children spend online.

Take particular care regarding the use by minors of facilities such as mobile devices.

Unfortunately, no system is foolproof. If you know a person under the legal age who is registered with us, please notify our support at

We help you play responsibly:

Gaming can be entertaining. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore, you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and make you lose the perspective of time and money. We want all your gaming experiences to be as positive as possible, even if you lose. Therefore, we work hard to help you control your own gaming.

Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.

Gambling is a game of chance. There are no formulas that guarantee winnings.

Make sure that the decision to gamble is your choice.

Never try to chase your losses.

Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess.


Phenom Poker is wholly committed to providing our players with a responsible gaming environment.

You have the option to self-exclude yourself from Phenom Poker any time you wish from the Responsible Gaming menu. Once you choose to self-exclude yourself, you will be automatically logged out immediately and will not be able to access your account until your self-exclusion period is ended.

To “self-exclude” means that you will not be able to log in or access any part of Phenom Poker for the duration of the period.

 You can opt for a self-exclusion period of any of the following durations:

  • 24 hours
  • 7 days
  • 30 days
  • 90 days
  • 365 days
  • Permanent Period

Please be aware that self-exclusion cannot be reversed under any circumstances.

Please note that if you permanently exclude yourself from Phenom Poker, you are not permitted to create any additional accounts on Phenom Poker. Creating additional Phenom Poker accounts or any actions/attempts to circumvent your exclusion will result in the closure of the account(s).

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

  • Is gaming interfering with your work or other responsibilities?
  • Are you trying to make up for prior gaming losses?
  • Are you recovering from an addictive disorder?
  • Do you play under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you request self-exclusion and seek professional help from institutions listed above.

You can self-exclude your account at any time, for any period of time of your choosing by emailing

Advice and Help from Independent Organizations

Keep in mind that you always have someone to talk to.

If you suspect that you may have a gambling problem, you may seek professional help from the following organizations:

Gamblers Anonymous

National Council on Problem Gambling (NCPG)

Call: 1-800-522-4700

International Center for Responsible Gaming (ICRG)

Gambling Therapy

National Suicide Prevention Lifeline

24/7 LIFELINE: 1-800-273-8255

For further assistance, please contact